Privacy Policy - Prolec Energy

PROLEC ENERGY (Prolec, S.A. de C.V., Prolec-GE Internacional, S. de R.L. de C.V., Prolec-GE Waukesha, Inc., Prolec GE USA, LLC, Prolec, LLC, Prolec GE Transmissao de Energía, S.A.)

Prolec Energy respects individual privacy and values the confidence of its customers, business partners and others. Prolec Energy is committed to upholding the highest ethical standards in its business practices and has long held this commitment as a fundamental element of the Prolec Energy Leadership Standards. Accordingly, Prolec Energy adheres to strict standards in connection with the collection, use and disclosure of Personal Information, consistent with the laws of the countries in which Prolec Energy conducts business.

This Privacy Policy (“Policy”) applies to this website or to any website that includes a link or reference to this Policy (“Site(s)”) and describes how Prolec Energy handles Personal Information and the choices available to you regarding collection, use, access and how to update and correct your Personal Information.

Personal Information We Collect

Prolec Energy collects data, including Personal Information that you provide on the Site and as you use the Site. “Personal Information” includes information that can be used to identify you as a natural person, directly or indirectly, in combination with other information available to Prolec Energy such as an identification number, online identifier or one or more factors specific to your identity as a natural person and may include:

name,
job title,
address,
phone number,
fax number,
e-mail address

Each visitor to the Site may be identified by cookies or similar technologies (see our Cookies Policy) as well as by an IP address during their visit. The information Prolec Energy collects depends on how you use the Site.

Prolec Energy aims to keep the Personal Information accurate and up-to-date. Please ensure that the Personal Information you communicate to Prolec Energy is accurate and up-to-date.

If you fail to provide certain personal data when requested, Prolec Energy may not be able to perform the contract entered into with you (such as providing a product or service you requested), or Prolec Energy may be prevented from complying with the legal obligations.

How We Use Your Personal Information

Prolec Energy only collects, uses and stores your Personal Information for the purposes of operating the business, delivering, improving and customizing the Site as well as products and services Prolec Energy provides, sending direct marketing and other communications related to the business, products and services, providing you with information, products and services that you request from Prolec Energy, and for other legitimate purposes permitted by applicable law. As the case may be, Prolec Energy will provide you with the basis of such legitimate purposes upon its occurrence, prior to implementation of the related processing.

Prolec Energy collects Personal Information for a variety of purposes, including the following:

Performance of a contract executed between you and Prolec Energy;
Providing you with the product(s) and/or service(s);
Registering a Prolec Energy product;
Respond to an inquiry from you or sending communications to you for direct marketing from Prolec Energy or customer survey purposes, either directly from Prolec Energy or from our third-party partners;
Providing you with customer service and technical support;
Personalize your experience on the Site; and
Improving the operation of the Site and/or help adjust the content of the Site to the general geographic location of you and for reporting purposes.

Please note that Prolec Energy do not share such information with third parties for their direct marketing purposes.

Where required or permitted by applicable law, Prolec Energy also uses or discloses your Personal Information to limited third parties when it believes, in good faith, that such use or disclosure is reasonably necessary to (i) comply with the legal obligation bearing on Prolec Energy, (ii) enforce or apply the terms of any agreement to which Prolec Energy is a party, or (iii) protect the rights, property or safety of Prolec Energy, clients, or others.

How We Share Your Personal Information

Any Personal Information collected via the Site or when you contact Prolec Energy sales, customer or technical support, will be processed either in the United States, Mexico and/or Brazil by Prolec Energy and may share your personal Information with other third-party business partners, providers, vendors or contractors acting on Prolec Energy’s behalf and under Prolec Energy’s instructions, whether located inside and outside of the European Union (“EU”) or the Economic Area (“EEA”), for the purposes of operating the business, delivering, improving, and customizing this Site as well as the products and services, sending direct marketing and other communications related to the business, and for other legitimate purposes permitted by applicable law or otherwise, and when needed, with your consent.

Therefore, Prolec Energy may share Personal Information in the following ways:

Within Prolec Energy and any of our affiliated entities located inside or outside of the EU/EEA, for purposes of data processing or storage;
With Prolec Energy’s business partners, vendors, authorized third-party agents or contractors to provide the products and services or facilitate transactions. Examples included, but are not limited to: processing or orders, hosting Sites and providing support.
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the business by another company;
As the case may be, for further protection of your privacy, Prolec Energy will share your Personal Information in aggregated and/or de-identified form that cannot be used to identify you;

Where mandated or permitted by applicable law, regulation or legal process, Prolec Energy will disclose your Personal Information to law enforcement officials, government authorities or other third parties, located inside and outside of the EU/EEA, where such disclosure is in accordance with due process of law and binding upon Prolec Energy, to the extent necessary to comply with legal process or meet national security requirements, protect the rights, property, or safety of Prolec Energy, its business partners, you, or others.

Transfer, Processing and Storage of Personal Information

As a global organization with affiliated entities located inside and outside of the EU/EEA and business processes in operation across borders, Prolec Energy may transfer your Personal Information to Prolec Energy’s headquarters in Mexico, to any Prolec Energy affiliate entity worldwide or to third-party business partners, providers, vendors, or contractors, that are located inside or outside of the EU/EEA, for purposes described in the section “How Prolec Energy shares your Personal Information” above, including for the purpose of data processing or storage on behalf and under the control of Prolec Energy.

Prolec Energy will perform any cross-borders transfer in compliance with applicable privacy and data protection regulations, including Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (“GDPR”). Where mandated by applicable law, to ensure that your personal data does receive an adequate level of protection, Prolec Energy implements the appropriate measures to ensure that your Personal Information is treated across Prolec Energy affiliated entities and by the aforementioned third parties in a way that is consistent with and which respects the applicable privacy and data protection laws. Measures consist of Standard Contractual Clauses.

Prolec Energy will perform any cross-borders transfer in compliance with applicable privacy and data protection regulations, including Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (“GDPR”). Where mandated by applicable law, to ensure that your personal data does receive an adequate level of protection, Prolec Energy implements the appropriate measures to ensure that your Personal Information is treated across Prolec Energy affiliated entities and by the aforementioned third parties in a way that is consistent with and which respects the applicable privacy and data protection laws. Measures consist of Standard Contractual Clauses.

Links to Third-Parties Sites

The Site may contain links to third-party Sites that are operated by companies outside of Prolec Energy’s control. Your activities on those third-party Sites will be solely governed by the privacy policies and procedures of those third parties. Prolec Energy takes no responsibility whatsoever for the content or information practices of such third parties and encourage you to review the privacy polices of these third parties before disclosing any information on their Sites.

Security and Confidentiality of Personal Information

The security and confidentiality of your Personal Information is important to Prolec Energy. Prolec Energy implements appropriate physical, administrative, and technical measures and safeguards designed to protect your Personal Information from loss, theft, misuse, alteration, unlawful or unauthorized access, use, or disclosure.

Prolec Energy also relies on reasonable measures to safeguard Personal Information in our possession, including:

Enforcement of group-wide policies and procedures on Personal Information use, security and confidentiality;
Restricting access to Personal Information to only those employees and third-party service providers on a “need to know” basis and under strict confidentiality requirements;
Use of technologies to safeguard data during transmission, such as SSL encryption for some of the data that you provide via the Site and using appropriate security measures to safeguard the data we collect and possess;
Use of industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our computer systems and networks.

The Internet and any communication thereon cannot be guaranteed to be secure at all times, and we cannot ensure or warrant the security of any Personal Information you provide through this technology. In this regard, Prolec Energy have procedures to deal with any suspected data security breach and will notify you and any regulator of a suspected breach where required to do so.

Retention of Personal Information

Prolec Energy will retain your Personal Information for only as long as needed to fulfill the purposes for which it is collected. Prolec Energy will retain and use your Personal Information as necessary to comply with its business requirements, legal obligations, resolve disputes, protect our assets and enforce agreements to which Prolec Energy is a party.

Your Rights

You have the right to access, free of charge, obtain a paper or electronic copy, review, correct and update all your Personal Information stored by Prolec Energy, notably to confirm its accuracy. Subject to any relevant legal requirements and exemptions, you may also oppose to or limit the processing of your
Personal Information or request that certain of your Personal Information be deleted from its files.

If you reside within the EU, you may also exercise your right to portability of your Personal Information where the lawful basis for the processing is (i) (a) a contract or (b) your consent and (ii) by automated means. Please note that such a request could be limited to the sole Personal Information you provided or that Prolec Energy hold at that given time and subject to any relevant legal requirements and exemptions, including identity verification procedures.

Prolec Energy will make reasonable efforts to comply with the aforementioned requests, unless such requests are prohibited by law, or there is a legitimate purpose to retain your Personal Information, in which case Prolec Energy will inform you without undue delay. Prolec Energy reserve the right to verify your identity before any request relating to your Personal Information processed. Please direct any questions about your Personal Information using the contact details provided at the end of this Policy.

Any individual who wishes to opt out can do so freely and at any time by contacting Prolec Energy at using the contact details provided at the end of this Policy, further to the information process relating to the new purpose or clicking on the link within each of Prolec Energy’s marketing communications.

Children’s Policy

Prolec Energy encourages parents and guardians to take an active role in their children’s online activities. Prolec Energy does not sell or offer its products and services to children. As such, our Sites are designed for adult user interaction. Prolec Energy do not intentionally collect Personal Information from children under the age of 18. If you are a parent or legal guardian of a minor under the age of 18 and believe that the minor has disclosed Personal Information to Prolec Energy, please contact Prolec Energy using the contact details provided in this Privacy Policy.

Choice and Opt-Out

Subject to your choices, Prolec Energy may also send direct marketing communications via email. In addition to the “unsubscribe” link contained in each of the e-mail marketing communications, you may opt-out freely and at any time from receiving Prolec Energy newsletters or other e-mail marketing communications from Prolec Energy by sending an e-mail.

Prolec Energy may send service communications relating to the products or services it provides via email (e.g. to inform you about changes to the product or service you requested, revisions of terms and conditions or this Policy). As such service communications are necessary for the purposes of providing you with the products or services or complying without legal obligations, you will not be able to opt-out from receiving them.

Updates to This Policy

Prolec Energy reserves the right to update this Privacy Policy from time to time in order to reflect any changes to the products or services or to comply with changes in the legal and/or regulatory obligations. Prolec Energy will post the revised version on the Site, with an updated revision date. Where such changes to our Privacy Policy are substantial, Prolec Energy will also notify you by other means prior to the changes taking effect, such as by sending you an email notification. By continuing to use this Site thirty days after such revisions are in effect, you will be deemed to accept and agree to the revisions and to abide by them.

Contact

If you have any question or would like to enquire about Prolec Energy’s privacy practices and this Policy, the use of your Personal Information, object to or restrict Prolec Energy’s use of your Personal Information for direct marketing purpose or request deletion or correction of such Personal Information, please contact us at:

Prolec Energy
Attn: Privacy Center
400 S. Prairie Ave., Waukesha, WI 53186
info@prolec.energy
800-835-2732

If you are not satisfied with Prolec Energy’s answer or the way it processes your Personal Information pursuant to this Privacy Policy, you may also have the right to lodge a complaint with a data protection authority or a Court of competent jurisdiction. If you reside within the European Union, a list of national data protection authorities can be found here.